COVID-19 Support

Travel Advisory on Coronavirus

Supporting your well-being and travel plans

As a brand, We have always committed to providing travellers a safe, hygienic, and memorable travel experience. In preparation for the return of travel, IntrCity by RailYatri is committed to going the extra mile to ensure a hygienic travel experience for all travellers.

The outbreak of the coronavirus epidemic (COVID-19) has suddenly changed the idea of basic travel within the inter-city mobility industry. The Government of India also implemented a countrywide lockdown on 25th March.

IntrCity by Railyatri stands unique! We have the full potential to innovate and adapt better. Our dedicated team has come up with multiple Safer and Healthier precautionary measures for travellers.

We have left no stone unturned to offer the best travel experience for our customers!

Your Safety is our top priority

IntrCity’s key steps to ensure safe travel

Private Capsule

Exclusive private cabins for family & individual travellers

Travel Insurance

Complimentary COVID-19 Insurance Cover for all IntrCity SmartBus travellers.

Regular Sanitization

5 step stringent cleaning & sanitization protocol before every trip to ensure 100% protection against any virus

BYOB (Bring your own blanket)

We strongly recommend our passengers to bring their own blankets, masks & pillows. Sanitized items are still provided on a need basis.

Boarding Lounges

Disinfected & sanitized SmartBus boarding lounges with ample seatings.

SmartBus Heroes

Trained staff equipped with masks & gloves to ensure travel safety protocols

Verified Travellers

Every traveller goes through the mandatory thermal screening and KYC process prior to boarding.


Q) Are there any measures I can adopt to stop the spread of COVID-19?

A) As advised by the public health authorities, here are some simple steps to help stop the spread of the virus:

Q) How safe are IntrCity buses post-COVID-19?

A) IntrCity follows regular cleaning and sanitisation of buses. All high contact touch-points in the bus are sanitised - door handles, railings, windows. IntrCity SmartBus offers private cabins with single & double occupancy where travellers can travel in a safe & secure place.

Q) What is IntCity SmartBus COVID-19 travel insurance?

A) Since traveler’s safety is our priority, IntrCity by RailYatri offers its passengers an option to buy a COVID health cover worth Rs 25,000. This would be on top of the free accidental insurance which covers every IntrCity traveller.

Q) What are the basic COVID-safe precautionary measures ruled out by the Indian Railways for travellers?

A) Indian Railways ruled out the following COVID-safe precautionary measures:

  1. Only passengers with online confirmed tickets will be allowed to enter the railway station.
  2. It will be mandatory for all passengers to wear masks and gloves
  3. Every passenger will undergo thermal screening prior to boarding. Only asymptomatic passengers will be allowed to board the train.

Q) How will I get my train ticket refund amount if the IRCTC train gets cancelled due to COVID-19?

A) Due to the COVID-19 pandemic, the Indian Railways has announced refund relaxation on all train ticket bookings. All relaxation announcements by Indian Railways will be given to the users. At RailYatri, we assure you, full fare will be credited back into the user’s accounts from which payment was made.

Q) What are the documents we need to carry for a bus and train travel?

A) Travellers are requested to carry their government-issued ID proof. Aarogya Setu app is also mandatory for travel. The health status on the app will be checked to allow or disallow passenger boarding in buses and trains.

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