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  • RailWisdom
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  • What is RailYatri cash?
  • RailYatri cash is a RailYatri currency that is added in the Wallet through our various cash back offers. Cash backs are credited to your wallet, when you have availed any of our e-commerce services (such as Food, Bus or hotel booking services). With the RY cash, deposited in your wallet, you can make future purchases.

    NOTE: Cashback recieved against any offer cannot be used for Train Ticket booking.

  • Can RailYatri Cash be used for purchases on other websites?
  • No, you cannot use this cash outside the RailYatri eco-system. The cash is supported for only the purchase of services available through RailYatri app.

  • What is RailYatri Reward point?
  • RailYatri Reward points are provided to users when they contribute to the RailYatri community through their information or suggestion. We believe in gathering and accumulating crowd-sourced information for easing existing information-lags in train travel. Reward Points are our token of gratitude towards each user helping us attain that goal and making the app better.

  • How can I earn more reward points?
  • It is simple, just be an active RailYatri user. You can earn Reward Points by passing us information regarding train travel and giving feedbacks regarding the app. Such information in the long run would help millions of train travellers. It will also help us provide better services to users.

    NOTE: Points are only added after they are verified by our experts.

  • How do I redeem my Reward Points?
  • Reward points shown in the RailYatri app can be redeemed through purchases made in the Travel Store. They will give you significant discounts on our exciting range of travel products. They cannot be redeemed for any other e-commerce purchases.

  • What is the difference between RailYatri Cash and RailYatri Reward Points?
  • RailYatri Cash, earned through our cash back offers, can only be used for e-commerce purchases (such as food, hotel or bus booking and not in train ticket booking), while Reward Points earned through your contribution to RailYatri Community, can be redeemed on purchases done only at Travel Store.

  • How can I use my Reward Points once I have re-installed RailYatri app?
  • We can trace a user’s profile and the reward points associated with it through the email ID stated while installing the app. So, if you are re-installing the RailYatri app, make sure to use the same email ID as mentioned before. When you do so, we will be able to track the past reward points and reflect that in your app.

  • How does the Seat Availability feature work?
  • The Seat Availability feature helps in making the entire train travel easier and convenient. All that our users have to do is enter the Train number, the source and destination, the class and quota accompanied by the date of Journey. The app will tell the number of seats available for the waitlisted tickets and the chances of getting the confirmed tickets for the train they have desired.

  • What are the advantages of Seat Availability?
  • Seat Availability forecasts the best train to take from the user’s source to the destination. It assist the user compare train schedules and make informed bookings on waitlisted tickets by checking the confirmation history on that train.

  • What is the difference between Seat Availability and Confirmation Probability?
  • Seat Availability feature apprise the user about the number of tickets available in their desired train whereas the Confirmation Probability feature allows the user to select the train which has the highest probability of getting a confirmed ticket.

  • Why is it not working?
  • If the user is not being able to get the details of Seat Available in the desired train, there may be two reasons for it.

    • Lower version of the app: User is still using the lower version of the app. Get the latest version from the Playstore and get the desired results for Seat Availability.
    • Server error: You have an updated app but not being able to check the Seat Availability? Then it is certainly the server issue which we are looking forward to resolve.

    When you are travelling in trains across India one question often pricks in the mind: “where am I?” Though technology has advanced manifolds in the last few years, but tracking moving trains has still remained difficult for passengers. RailYatri app helps users track the exact location of the train, and not the last updated status.

    Over the last few months we have received many mails seeking advice on our live train status mechanism. So,here we are, explaining the entire process.

  • Why am I seeing old train running data?
  • Many users have written to us saying that they are not able to see the exact location of their train. The data they get is hours old. If you are searching for the Live Train status, without boarding the train then you will have to rely on last updated data. This data may be hours old. When we are unable to provide current train location we display the last updated time on app. You can get the exact live train status only if someone sitting within the train has allowed us to track exact location of the train.

    You may see old live train data even when you are on the train. We can tell exact train location depending only on your GPS data. If the GPS feature is not turned on, we are bound to show you last updated train status, from where the train might have moved a long distance forward.

  • How to know exact location of the train?
  • The simple way to know the accurate train running status and its location is to use our GPS Locator feature. It will allow us to track your exact location and show the upcoming stations, delay and other facts important for your route. The GPS data you provide us will make sure everyone searching for the live train status gets 90% accurate update. To use the GPS locator feature for current train location, use the following steps:

    • Visit the Settings section of your device.
    • Find Location Services.
    • Turn on GPS Services
    • Now open the RailYatri app and tap on “Live Train Status”
    • Enter train name or number and tap on “I’m on this Train”
    • Current train location would be diagnosed by our “GPS Locator”
  • Why is the app saying I am not on the train after turning on the GPS Locator?
  • There are instances when users have to suffer this annoying message. But it is not our fault. There are certain belts along each train route where the Internet connectivity is either unavailable or very poor. In such situations, we are not able to fetch your GPS data resulting in the error message. But as user, so far you had no way to know about the network status. We have solved this issue in our latest version. In this version we have included a special feature known as “GPS Testing Utility”. With this feature, as soon as you turn on the GPS we will rate your GPS connectivity, Network connectivity, Location Source and Accuracy of Source as Good, Bad and Poor.

    RailYatri’s model for live updates is crowd sourced data, so turn on your GPS feature next time you board a train and help us track your location accurately.

  • What is Confirmation Probability?
  • Confirmation Probablity means what is the chance of your ticket getting confirmed. So whether you have a waitlist PNR or trying to book a waitlist ticket, RailYatri's Confirmation Probablity tells you exactly what are the chances of this ticket getting confirmed. We categorise the waitlisted number into 3 categories - High, Medium, Low (using a confirmation probability algorithm). That helps you in knowing your chances of getting a confirmed ticket.

  • Why is it named Confirmation Probability?
  • It is a Probability, not Assured. When it comes to data analytics no one can claim: 100% data accuracy. This is why we use the term “Probability”. We are trying to predict and make decision making for our users easy, with this feature. We try to be as close to accurate as possible.

  • How Confirmation Probability is predicted?
  • PNR Confirmation Probability is provided to the users after a series of complex calculations based on historical data such as rush periods (rush along a route due to a festival, accident, etc.), highest waiting list ticket confirmed for the exact time last year, etc.

  • What is High Confirmation Probability?
  • When the user gets high probability, for a waiting list ticket it is definitely well above the maximum waiting list confirmed bracket. Suppose, you are booking a ticket in the last week of April, and the waiting list for your preferred train is presently 57. We will run through historical data. If a ticket with waiting list 75 was the maximum confirmed during this time last year, we will rate your Confirmation Probability as High. With High ratings users can stay worry free.

  • What is Medium Confirmation Probability?
  • If you are getting a waiting list of 70 (based on the above mentioned scenario), our app will rate your Confirmation Probability as Medium. Medium probability is shown when the waiting list count for your ticket might be confirmed at the point of travel, but there is an “if” factor. In such situations, the users can either risk their luck or book in another train.

  • What is Low Confirmation Probability?
  • Again, if you are getting a waiting list count of 90 (based on the above mentioned scenario), our historical data will recognize that chances of Confirmation are very low. Low probability means you should definitely book tickets in another train as your present waiting list status will not be confirmed.

  • How accurate is the Confirmation Probability we predict?
  • Our PNR confirmation probability feature is 97% accurate. We have analyzed the predicted results and the end ticket status for thousands of users and most of the time it is accurate.

  • Why isn’t the prediction 100% accurate?
  • Though we have an approximate idea about the rush expected during specific times of the year and highest waiting list anticipated to be confirmed. But at the end rush may increase or decrease each year. There might be an accident, some special bookings or Indian Railways reservation policy changes which cannot be predicted.

  • What is RailWisdom™?
  • Before we delve into describing what is RailWisdom™ - let us delve into some of the hypothesis we have considered -

    Hypothesis No. 1: Discovery of real/helpful local travel information today is more driven by luck/chance.

    We believe that travel in India (and especially on a network like Indian Railways) entails useful knowledge which exists in the minds of travelers who have made it to a ‘place’ or used a ‘train’ or traversed a ‘route’ before. This knowledge till date exists in pockets/pieces and the discovery of it is more driven by chance (or by luck as some may want to refer to).

    Hypothesis No. 2: Every real traveler has discovered/knows something special and unique .

    We believe that in each of us (aka – Yatri/Traveler) lives a way of knowing something special and unique information related to travel – and sometimes highly localized too – which exceeds far much than what exists in Travel Guides or Wikipedias of the World.

    Hypothesis No. 3: Human Psychology makes travel insights filled with biases.

    We believe that thoughts of an individual can be limited, biased, or extreme. The acceptance of these individual thoughts by others requires an aggregation, contextualization, and identifying it with the whole picture – thus creating an unbiased collective intelligence/wisdom.

    Hypothesis No. 4: Travel-related information exists everywhere. Key is to know if someone has used it.

    We believe that today’s travelers need both knowledge and wisdom. It is not just about knowing something special about a travel – but it is also about the experiences of someone who acted upon that knowledge. An accumulation of knowledge that comes reinforced with experience becomes Wisdom.

    Hypothesis no. 5: Volume of travel content has grown exponentially – however travelers today deal in bits and bytes. Lack of context to this information makes it meaningless too.

    We believe that the sheer volume of travel information available to us through channels such as Search Engines, Knowledge-pedias, etc. is becoming overwhelming. Lack of this information’s association to the context of travel tends to override its value or certain times become meaningless.

    Considering the above, RailWisdom™ is an enabler where

    • Travelers share their knowledge and experience in the format of dos, don’ts, and didyou-know type Wisdom specifically associated with travel in India.
    • Individual Wisdom gets aggregated with similar Wisdom received from other experienced travelers and gets associated with more than 8000 locations in India.
    • Other travelers can extract this Wisdom contextualized to their travel route plan using popular technology mediums such as Mobiles, Maps, etc.

    Our goal is to keep this Wisdom collection, aggregation, and distribution process in RailWisdom™ simple and tailored to the traveler’s needs. Our goal is not to overload the traveler with information barrage but provide short, succinct, and actionable wisdom which is contextualized to their location of interest. The underlying technology platform and support to RailWisdom™ is provided by RailYatri.in

  • Why the need for RailWisdom™?
  • For anyone who has traveled in India (especially using the Indian Railways network) know about the variability associated with each and every town/station/train in India. We do not have the uniform structure/facility/accessibility at our railway stations; or the uniform Yellow Cabs™ waiting outside our stations; or the same uniform McDonalds™ or Pizza Hut™ located in each and every of our towns.

    Such variability brings in complexity from a traveler’s perspective; however also adds to the charm/expectations of the unexplored town or taking a new train. We believe that travelers are keen to know and be ready to experience these diversities. Variations also bring in possibilities. And these possibilities are sometimes best explained through the experiences of other travelers. We refer to such experiences as “Wisdom”.

    RailWisdom™ is a collection of travel wisdom provided by the people by virtue of their experiences and delivered to other travelers using a technology medium (maps, mobile, etc.) in a location sensitive and contextualized manner.

  • How do I use RailWisdom™? How can RailWisdom™ help?
  • As a traveler, you can use RailWisdom™ in two ways.

    • If you have already traveled (possibly to a town, city, village in India or have used certain specific trains, etc.), you might have known or experienced something interesting or valuable or have suggestions about what other fellow travelers should do or not do. Share the same using RailWisdom™. Remember travelers might find your tips worth gold.
    • If you plan to travel – we suggest that that you check out RailWisdom™ regularly to find tips and what others have to say specific to your start/end location or your route of travel. If you are taking a specific train, you will find Wisdom related to that too. RailWisdom™ allows you to simply fetch Wisdom associated with a specific location or aggregate collection of wisdom contextualized to your specific route (e.g. Delhi to Nagpur with Kerala Express)

    In both scenarios – you can also use RailWisdom™ to amplify or correct existing Wisdom from other fellow travelers based on your experience too.

  • What is Wisdom in the context of Travel? Isn’t it a very over-loaded term to be used in this context?
  • The basic definition of Wisdom in the context of travel is knowledge gained through experience – something which others can make use of. We would like to believe that the value of Wisdom lies in the eyes of the beholder. For example, the Wisdom about booking a retiring room at the station when stranded for a delayed train can be enormous.

  • How do I get started to add Wisdom?
  • Here is what we have been recommending to Travelers who have added the Wisdom which are available on the site as of date –

    • The best way to get started is to read and scan various Wisdom which has been added by other travelers till date. They can become a great starting point to start getting ideas.
    • Easiest to add would be something specific related to your town or its local railway station – something which you would like others to know.
    • Consider the locations/routes/trains where you frequently travel to. We are sure that based on your regular experience – you do certain things repeatedly every time. For example - take the alternate gate to the station instead of the main gate; don’t depend on the ATMs at the station; eat at a specific spot regularly; be prepared for crowd or delays; etc. These are your wisdom! Add those to RailWisdom™ so that others who are in your situation can emulate you.
    • You might have visited few places or used certain trains only once or twice. You can add your experiences as wisdom in such scenarios too.

    Also – please read the FAQ related to meaning of various Wisdom categories. Once you add few Wisdom – you will get the hang of it.

  • How do I add Wisdom associated with a Railway Station?
  • To add Wisdom associated with a railway station, follow these steps.

    • On the RailWisdom™ page, select the “Station” radio button and simply search for your station. You can search the station by its name or its station code.
    • If the auto-search station select list displays multiple names, select the appropriate station. Upon proper selection of the station, the Wisdom text box along with categories check list will get highlighted (enabled)
    • Add your Wisdom in the provided text box. Limit it to about 10-15 words or about 180 characters. Select the optional category tags which you think can correctly relate to your Wisdom.
    • Submit by logging into Facebook. If you are first time user – you will have to go through a 2 step Facebook account acceptance step. If you are a repeat user and already are logged into Facebook, this will be a one-click submission process.

    Once we receive the wisdom, we will review the same for its applicability and appropriateness. We will also review the same for editorial correctness. Once reviewed, accepted and published – you will receive a post on your Facebook wall.

    You may also want to review the following FAQs which are related to this question –

    • Why Facebook login and app-acceptance are required for Wisdom acceptance?
    • Guidelines and Terms and Conditions associated with Wisdom.
    • Copyright policies related to Wisdom
  • How do I add Wisdom related with a town?
  • Wisdom related with a town needs to be associated with a railway station. This railway station could be the town specific or also can be one of the nearest station/railhead. Once you have determined the specific railway station, just follow the steps which are described in the question above.

  • City specific Wisdom seemed to be associated with its railway station. Why is that?
  • Railway Stations in India are the main gateways for the more than 95% of travelers in India covering more than 80% of the country. Since the Wisdom on RailWisdom™ are targeted for travels in India – we believe associating the Wisdom of a city/town/village with its (or nearby) railway station would be the best way to add, collect or share the same. Also, our regular experience shows that majority of great things in a town are much closer to a railway station than possibly an airport.

  • I know I have something valuable to share, but I am not sure will that be considered to be as Wisdom?
  • Our belief is that if you have something important to share based on your travel experience, then that is good enough to be added as Wisdom. The value of your Wisdom will largely depend on the context of the reader who finds himself/herself in a situation like yours.

    Our only pre-requisite for considering Wisdom is that it should have a long-term applicability and value. For example, news about a ‘bandh’ or temporary closures – while important from the traveler’s perspective – cannot be considered as wisdom because of its temporary value. However, a suggestion about the best way to get out of a railway station has a long term value and will be considered as Wisdom.

  • How long can my Wisdom be? Why limit the size of Wisdom that can be added?
  • We expect your Wisdom length to be about 10-15 words or about 180 characters. Our belief is that keeping the Wisdom length shorter makes it succinct, to-the-point and actionable – something which most traveler desire today.

  • What are the guidelines for acceptance of a Wisdom?
  • We are very interested in articulate Wisdom which we strongly believe can be helpful to at least one traveler out there. Our standards for acceptance are reflected in the Wisdom which are already published on RailWisdom™. We expect your Wisdom to follow those examples.

    We expect that the Wisdom which you have gained from experience to be helpful to other traveler. For example – if you want to let others know about a great eating joint in a city, also tell your readers how to reach there from the railway station. If you want to warn others on a specific, also tell them what are the alternatives.

    Few things which will not be tolerated in the form of Wisdom – personal attacks, obscenity, vulgarity, profanity (including expletives and letters followed by the dashes), self and commercial promotion, impersonations, incoherence, grievances, help-queries, religious and political overtones, etc.

    Note that moderating decisions can be subjective. However, we will make them carefully and consistently as we can. We may occasionally choose to connect with you through your Facebook wall or email address for a follow-up question. RailYatri.in reserves the final rights on the decision associated with Wisdom.

  • How do I search Wisdom associated with a Location or a Railway Station?
  • Wisdom related with a location (town/city/village) is associated with a railway station. This railway station could be the town specific or also can be one of the nearest station/railhead. Once you have determined the specific railway station, on the RailWisdom™ page, select the radio button marked as “Station” and search for your station by its name or its station code. From the pre-populated select list which appears for your station, select the right station name. As you soon as you select the station, the map will automatically zoom to the location of the station. Clicking on the icon will open a new pop-up window on the map with all the Wisdom pertaining to that station.

  • How do I search Wisdom for a particular Train?
  • On the RailWisdom™ page, select the radio button marked as “Train” and search for your train by its name or its train number. From the pre-populated select list which appears for your search criteria, select the right train. As you soon as you select the train, the route of the train will be plotted on the map. Click on the “start station” of the train, to see the Wisdom which has been added for this train.

  • I am not able to find wisdom for my desired station/location/train?
  • First, reconfirm that you have the right attributes for your search. (either Station Name, Station Code, Train Name, or Train Number). There is also the possibility that no one has contributed anything till then for the Station or the Train. You can become the first to start adding new Wisdom for the same.

  • What are the categories of Wisdom?
  • Anything and everything that can help a fellow traveler is considered Wisdom. We believe that allowing Wisdom to be added of limited categories only can be restrictive. However, categories are added for the ease of searching and filtering as and when needed.

  • What are the orange dots on the map? How do I find my town/city among the crowd of dots?
  • The orange dots on the map represent the railway stations/cities for which at least one Wisdom has been added by a traveler.

    Yes, the dots can get crowded in and around a specific area depending on the number of train station locations in that region. We recommend that you search for your station/town of interest directly using the Station Search functionality. If you are sure about the location of your town of interest, you can also do the same by zooming in or zooming out of the map (using the (+) or (-) icons)

  • I see that you have edited or reworded the Wisdom which I added. Why is that?
  • Our copy editorial team frequently edits Wisdom text for correctness, comprehensibility, and making the text more search-friendly.

  • I have submitted Wisdom and I still have not received any confirmation about the same?
  • Your submitted Wisdom will go through a review, validation, and acceptance process which may take some time. Wisdom are typically posted faster during the business hours. Moderation can be less frequent in the evening and on weekends. However, if you need to get in touch with us, you can write to us at feedback [at] railyatri.in

  • I see a Wisdom added by someone which is incorrect. How do I report that?
  • It would be of great help for enhancing RailWisdom™ if you can point out such incorrect Wisdom. Simply click on “reply” image icon (seen on the bottom-right corner of the specific Wisdom); add your comments, and submit it. Note that a login using Facebook would be required for submitting a correction to existing Wisdom. We will review your Wisdom. Wisdom which is factually incorrect will be modified or removed. Wisdom which differs on subjective basis will not be modified and will remain attributed to the individual who added the same. We will leave it to the reader’s discretion to act upon a specific Wisdom.

  • What are RailWisdom™ Picks?
  • RailWisdom™ Picks are a selection of Wisdom that are judged the most interesting and thoughtful from a traveler’s perspective. In some cases, RailWisdom™ Picks may be selected to highlight comments from a particular region or type or users with first-hand knowledge. Note that we may choose to highlight your name and credentials along with your Wisdom on various internet and mobile properties belonging to RailYatri.in. Wisdom with your name and location may also be used by media to highlight your Wisdom. However, we will not share your personal credentials beyond your name and location to third parties.

  • Why is Facebook login and app-acceptance required for adding Wisdom?
  • Requirement for Facebook login and app-acceptance are mandatory to add Wisdom for few reasons!

    • First, to differentiate you from the robots and spammers who crawl across the internet so veraciously nowadays!
    • Second, as we had mentioned in the earlier responses too, travelers like to trust and believe in Wisdoms which are shared with them by real people with real names.
    • Third, your location (which is gathered from your Facebook account and displayed against your wisdom) gives a much better context to the Wisdom. For example, Wisdom about Chennai from a localite would be highly valued in comparison with similar Wisdom from a gentleman in Delhi. (Note that Delhiite can add Wisdom on Chennai also!)
    • Lastly, any feedback on your contributed Wisdom will be communicated to you on your Facebook wall.

    Please read the FAQ associated with RailYatri.in’s No-Spam Policy for Facebook.

  • How will you use my Facebook account credentials? What is your policy for Facebook?
  • Here is our Facebook No-Spam Policy –

    • We will only post updates associated with your Wisdom to your wall.
    • We will never message your friends. Only you can do that.
    • We do not show up in your activity feed.
    • If any of your friends need to be reached, we’ll ask you to send them a private message on Facebook. We will not do this automatically.
    • We do not gather information of your friends. We have no way of contacting them, that must be done explicitly by you by sending a private Facebook message.

    We have a separate section related to Facebook/Social Media policy in our Terms and Conditions page. Kindly refer to the same frequently, as the guidelines are subject to change.

  • I do not have a Facebook account. How do I add Wisdom?
  • Currently we are only allowing users with valid Facebook accounts to add Wisdom on the site.

  • My shop or business or services can be valuable to the travelers in my town. Can I add information about the same as part of Wisdom?
  • For the sake of consistency, information associated with any business or services added as Wisdom will be considered as promotion and hence will not be accepted. Exceptions are taken when any business/shop are recommended by an independent individual who has used the services of the business. However, we also realize that location-specific promotions associated with services of certain businesses (Taxi Services, Hotels & Rooms, Restaurant, Guides, Travel Packages, Bookings, etc.) do turn out to be useful for travelers. Write to us on feedback [at] railyatri.in and we will guide you on business promotion/advertisement opportunities available on our site.

  • I am from Media and am using the information/data from RailWisdom™ for my article and reporting. What do I need to know?
  • If you are using data/information from RailWisdom™ which would be used in a reporting or an article – our PR group would love to hear from you. You can write to us at feedback [at] railyatri.in. We would be happy to share additional information with you and may be also help you with additional insights. Screenshots from RailWisdom™ can be used for free. In a regular manner, we would like the information gathered from RailWisdom™ to be attributed/ referenced to us. We would not acknowledge the validity of information/data which has not been socialized with our PR group

  • Food
  • Train
  • Bus
  • How do I cancel my food orders booked through RailYatri?
  • We have a simple, one click cancellation process for all food orders. You can cancel your order through the app as well as RailYatri's website.

    Cancellations using the app
    • Go to “My Orders” section on the app.
    • Select the order you want to cancel.
    • Click on the “Cancel Order” button. And it's done!
    Cancellations through the Website
    • Visit the Homepage of RailYatri (https://www.railyatri.in/) and click on ‘Cancellations’ tab located at the top right side of the page.
    • Select your ‘Order Type’ as “Food”.
    • Enter your ‘Order ID’ and ‘Mobile Number’.
    • An OTP will be sent to your registered number for verification. That’s it!

    NOTE: The onward refund process, for both these remains same.

  • What happens after I cancel my order?
  • After you send a cancel request, a ticket is raised and sent to our Refund Queue. The refund is initiated and processed soon after.

  • In how many days do I get my refund?
    • For online payments: You shall receive your refund in 5-6 working days.
    • For payments through e-wallets (RailYatri, PayTM, Freecharge or Vodafone Mpesa): In such cases, you will receive your refund money within two working days.
  • Is there any time slot for order cancellation?
  • Yes. Your order can be cancelled, latest by, 3-4 hours before the time of delivery. The order can be cancelled either by through the RailYatri app or website.
    In case you want to cancel the order within a shorter time gap (let's say 1 hour before or even less than that), then you are required to call at the number: 8137813700 and talk to our customer service representative.

    NOTE: No refund would be provided on any order cancellation during last 30 minutes of the delivery.
  • Do you also apply any cancellation charges on food orders?
  • You will receive a 100% refund of your amount in cases such as user instigated cancellations or missed delivery from the vendor side. In case, the order delivery fails because of the customer (customer’s absence from his/her seat OR cancellation request in last 30 minutes of the delivery), no refund would be provided.

  • What if I paid for the order through online banking and want my refund to be credited in RailYatri wallet?
  • Your refund can be processed in your RY wallet even if you have paid for your order through online banking or any other source, at your request. But, if you have paid through RY wallet, your refund will not be processed towards your bank account.

  • How do I cancel my ticket booked through RailYatri app?
  • We have a simple, one click train ticket cancellation process. With just a click you can now cancel the ticket through the RailYatri app and website.

    Cancellations using the app
    • Go to “My Orders” section on the app.
    • Select the train ticket you would like to cancel (Confirmed or Waitlisted ticket)
    • Click on the “Cancel Order” button. And it's done!
    Cancellations through the Website
    • Visit the Homepage of RailYatri (https://www.railyatri.in/) and click on ‘Cancellations’ tab located at the top right side of the page.
    • Select your ‘Order Type’ as “Train”.
    • Enter your ‘Order ID’ and ‘Mobile Number’.
    • An OTP will be sent to your registered number for verification. That’s it!

    NOTE: If you have booked tickets through RailYatri app, you can also cancel them through the web and vice-versa.

  • In how many days do I get my train ticket refund?
  • Refund of money depends upon the mode of payment used while booking train tickets.

    Payment done through online banking (Net banking, Debit/Credit card)

    Once your cancellation is confirmed, we process your refund immediately. It then takes 5-7 working days for the money to reach your account.

    Payment done through RailYatri Wallet or any other e-wallets

    In case you have made payment through RY wallet, your money will be refunded instantly in your wallet. By instant we mean same working day/eod.

  • How can I get Instant Refund?
  • You can get your refund instantly by using our Instant Refund service. In this, your money would be refunded in your RailYatri Wallet or would be refunded through NEFT transfer. When you opt for Instant Refund, you will recieve your refund money within 24 hours of cancellation.

    NOTE: RailYatri recommends for Instant Refund since bank's process take more than 5 days for the money to reach your account.

  • How can I track my refund?
  • Tracking your refund is very easy with RailYatri. You can track your refund status both through RailYatri's app and web page

    Through App:
    • Once you cancel your order/ticket, you will recieve notifications in your app regarding cancellation and refund initiation along with an e-mail. We would also be sending the Tracking ID, Transaction Reference Number and Contact Number of our payment gateway. You can track your status using the tracking details sent to you.
    Through Web:
    • You can also track the status of your refund at : http://refunds.railyatri.in Type in your order id, order type and mobile number. Your refund status will be sent to you.
  • How much refund will I get if I cancel the ticket? Are there any extra cancellation charges from RailYatri?
  • On ticket cancellation, standard cancellation charges will be applied on the paid amount (as per the IRCTC Refund and Cancellation Rules. In addition to this, we deduct a sum of Rs.20 as RailYatri service fee.

  • What if my ticket is not booked and the money is deducted?
  • In such cases, an automatic refund is initiated within 24 hours. If you have any queries in such, you can always write to us at : care@railyatri.in

  • How can I cancel my bus ticket through RailYatri?
  • Bus ticket cancellation through RailYatri is a simple, one click process. You can cancel your tickets through RailYatri's website or app.

    Cancellations using the app
    • Go to “My Orders” section on the app.
    • Select the bus ticket you would like to cancel (Confirmed or Waitlisted ticket)
    • Click on the “Cancel Ticket” button. And it's done!
    Cancellations through the Website
    • Visit the Homepage of RailYatri (https://www.railyatri.in/) and click on ‘Cancellations’ tab located at the top right side of the page.
    • Select your ‘Order Type’ as “Bus”.
    • Enter your ‘Order ID’ and ‘Mobile Number’.
    • An OTP will be sent to your registered number for verification. That’s it!

    NOTE: If you have booked tickets through RailYatri app, you can also cancel them through the web and vice-versa.

  • In how many days do I receive my refund?
  • As soon as you cancel your ticket manually using the app/web platform, we initiate your refund and an e-mail/ SMS is sent to you. The refund time depends upon the mode of payment used while booking the tickets.

    Payment done using Net Banking, Debit/Credit Card

    If you have paid through any of the private banks or SBI/PNB, then it would take up to 5 working days for the refund to be reflected in your account. In case of other banks, it may take up to 10 working days.

    Payment done through RailYatri Wallet or any other e-wallets

    In case you booked your tickets using e-wallet, then your money will be refunded into your wallet instantly (within the working hours of the same day).

  • How can I get Instant Refund?
  • You can get your refund instantly by using our Instant Refund service. In this, your money would be refunded in your RailYatri Wallet or would be refunded through NEFT transfer. When you opt for Instant Refund, you will recieve your refund money within 24 hours of cancellation.

    NOTE: RailYatri recommends for Instant Refund since bank's process take more than 5 days for the money to reach your account.

  • How can I track my refund?
  • Tracking your refund is very easy with RailYatri. You can track your refund status both through RailYatri's app and web page

    Through App:

    Once you cancel your order/ticket, you will recieve notifications in your app regarding cancellation and refund initiation along with an e-mail. We would also be sending the Tracking ID, Transaction Reference Number and Contact Number of our payment gateway. You can track your status using the tracking details sent to you.

    Through Web:

    You can also track the status of your refund at : http://refunds.railyatri.in Type in your order id, order type and mobile number. Your refund status will be sent to you.

  • What are the cancellation charges applied and how much refund will I get back?
  • Cancellation fee and refund varies in accordance to the cancellation policies of different bus services and operators. RailYatri does not hold any authority in the policies of operators.

  • How much and when do I get refund if the bus is canceled by the operator?
  • In such cases, a complete refund is made to the user within 10 working days but only after the confirmation of cancellation is received from the bus operator.

  • What happens to my refund if I am not able to complete my journey due to bus breakdown?
  • In such cases, the refund depends upon the situation as well as the refund policies of the bus operator.

  • How can I partially cancel (cancel one among many) tickets through the RailYatri app?
  • In such cases, you need to e-mail us at care@railyatri.in. Further, we would do the needful.

  • At the time of cancellation, will I get the benefit of the discounts that I availed at the time of booking?
  • No such discounts that were availed at the time of booking will be applicable during cancellation and the cancellation charges will be calculated and deducted from the base fare/price of the ticket.

  • फ़ूड
  • रेल
  • बस
  • रेलयात्री से बुक किया गया फ़ूड का आर्डर कैसे कैंसिल किया जा सकता है ?
  • एप्प से कैंसिलेशन हेतू :
    • रेलयात्री एप्प के माई आर्डर वर्ग में जाए।
    • अपनी फ़ूड आर्डर को कैंसिलेशन के लिए सेलेक्ट करें।
    • अब फ़ूड आर्डर के विकल्प को दबाए, आपके फ़ूड आर्डर कैंसिलेशन की प्रक्रिया शुरू हो गयी है।
    वेबसाइट से कैंसिलेशन हेतू :
    • रेलयात्री डॉटइन वेबसाइट के मुख पृष्ठ पर सबसे ऊपर आपको कैंसिलेशन का विकल्प दिखेगा। इसे क्लिक करने पर वहां जो पृष्ठ आएगा उसमें मांगी गयी जानकारी (आर्डर टाइप, आर्डर आईडी एवं मोबाइल नॉ) को भरकर जमा करें। इसके बाद एक टोकन नंबर जारी कर आपकी कैंसिलेशन प्रक्रिया हमारे द्वारा शुरू कर दी जाएगी।
  • अपना फ़ूड आर्डर कैंसिल करने के कितने दिनों में यूजर को उनके द्वारा भुगतान की गयी राशि वापस मिल जाएगी?
  • 1) ऑनलाइन बैंकिंग सेवा की दशा में- 5-6 कार्यदिवस में उनकी राशि उनके बैंक खाते में हस्तांतरित कर दी जाएगी।

    2) रेलयात्री ई वोलेट, वोडाफ़ोन एम पैसा एवं पेटीएम से भुगतान करने पर-2 कार्यदिवस में राशि रेलयात्री ई वोलेट, वोडाफ़ोन एम पैसा एवं पेटीएम में हस्तांतरित कर दी जाएगी।

  • क्या फ़ूड आर्डर कैंसिल करने पर यूजर की जमा राशि से किसी प्रकार की कटौती की जाएगी?
    • जी नहीं, कैंसिलेशन की दशा में (आर्डर कैंसिल करने पर, आर्डर के डिलीवर नहीं होने पर इत्यादि में ) यूजर के द्वारा भुगतान की गयी राशि में से किसी भी प्रकार की कटौती नहीं की जाएगी।
  • क्या बुक किए गए आर्डर को कैंसिल करने की कोई समय सीमा निर्धारित है ?
  • जी हाँ, यूजर द्वारा बुक किए गए फ़ूड के आर्डर रेलयात्री वेब पेज एवं एप्प से कम से कम 2 घंटे पहले करना अनिवार्य है। यदि कोई यूजर अपने आर्डर निर्धारित रेलवे स्टेशन से 1 घंटे पूर्व कैंसिल करना चाहता है तो उसे दिए गए नंबर 8137813700 पर कॉल कर सूचित करना होगा।

    नोट: 1 घंटे पूर्व रेलयात्री वेब पेज एवं एप्प से आर्डर कैंसिल नहीं किया जा सकता।
  • क्या डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा के द्वारा बुक किए गए फ़ूड आर्डर की कैंसिलेशन पेमेंट किसी ई वॉलेट में मंगवाई जा सकती है?
  • जी हां, डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा के द्वारा बुक किए गए फ़ूड आर्डर की कैंसिलेशन पेमेंट किसी ई वॉलेट में मंगवाई जा सकती है। मगर ई वॉलेट सेवा द्वारा बुक की गयी टिकट की रिफंड पेमेंट यूजर के बैंक खाते में हस्तांतरित नहीं की जा सकती।

  • रेलयात्री वॉलेट में प्राप्त राशि का उपयोग यूजर द्वारा कहां किया जा सकता है ?
  • यूजर रेलयात्री वॉलेट में प्राप्त भुगतान राशि रेलयात्री की किसी भी सःशुल्क सेवाओं के भुगतान (फ़ूड, बस टिकट बुकिंग एवं ट्रेवल स्टोर) के लिए कर सकता है।

  • क्या कैंसिलेशन के समय यूजर को बुकिंग के दौरान मिले किसी ऑफर/डिस्काउंट आदि का लाभ मिल पाएगा?
  • जी नहीं, यदि यूजर द्वारा अपनी किसी भी प्रकार की बुकिंग को कैंसिल करत है तो बुकिंग के दौरान उसे मिले ऑफर/ डिस्काउंट का कोई लाभ नहीं मिलेगा एवं भुगतान की हुई राशि की गणना बेस प्राइज के अनुसार की जाएगी।

  • रेलयात्री से बुक की गयी टिकट्स को कैसे कैंसिल किया जा सकता है ?
  • रेलयात्री से बुक टिकट्स को इसके एप्प या वेब पेज की सहायता से कैंसिल किया जा सकता है।

    एप्प से कैंसिलेशन हेतू:
    • रेलयात्री एप्प के माई आर्डर वर्ग में जाए।
    • अपनी टिकट्स (कन्फर्म या प्रतीक्षा में) को कैंसिलेशन के लिए सेलेक्ट करें।
    • अब कैंसिल टिकट के विकल्प को दबाए।
    वेबसाइट से कैंसिलेशन हेतू:
    • रेलयात्री डॉटइन वेबसाइट के मुख पृष्ठ पर सबसे ऊपर आपको कैंसिलेशन का विकल्प दिखेगा। इसे क्लिक करने पर वहां जो पृष्ठ आएगा उसमें मांगी गयी जानकारी ( आर्डर टाइप, आर्डर आईडी एवं मोबाइल नॉ) को भरकर जमा करें। यूजर के रजिस्टर्ड मोबाइल पर कैंसिलेशन सबंधी एक (ओटीपी) वन टाइम पासवर्ड आएगा जो टिकट कैंसिलेशन की की पुष्टि करता है।
  • क्या रेलयात्री वेब पेज से बुक की गयी टिकट्स को रेलयात्री एप्प से एवं एप्प से बुक की गयी टिकट्स को रेलयात्री के वेब पेज से कैंसिल किया जा सकता है ?
  • जी हां, रेलयात्री के एप्प से बुक की गयी टिकट्स को वेबसाइट के माध्यम से एवं वेबसाइट से बुक की गयी टिकट्स को एप्प के द्वारा कैंसिल किया जा सकता है। इसका विवरण नीचे उपलब्ध है।

  • क्या रेलयात्री एप्प की रेलवे टिकट कैंसिलेशन संबंधी कोई तय समय-सीमा है?
  • जी हां, रेलयात्री यूजर्स सुबह 9 बजे से रात्रि 9 बजे के बीच टिकट कैंसिलेशन संबंधी आवेदन कर सकते है।

  • यदि कोई यूजर सुबह 9 बजे से रात्रि 9 बजे के निर्धारित समय के बाद या पहले टिकट कैंसिलेशन संबंधी आवेदन करना चाहे तब?
  • यूजर अपने स्तर से कैंसिलेशन संबंधी आवेदन कर सकता है किन्तु वह निर्धारित समय 9 से 9 के बीच ही मान्य होगा।

  • क्या कोई यात्री यात्रा के दिन या चार्ट बनने के पूर्व कैंसिलेशन संबंधी आवेदन कर सकता है ?
  • जी हां, इसके लिए यात्री को प्रथम चार्ट बनने के 3 घंटे पूर्व कैंसिलेशन संबंधी आवेदन करना अनिवार्य है।

  • क्या चार्ट बनने के पूर्व वेटिंग लिस्ट टिकट के लिए किसी प्रकार का कैंसिलेशन संबंधी आवेदन करना अनिवार्य है?
  • जी नहीं, वेटिंग लिस्ट टिकट स्वतः आई आर सी टी सी के द्वारा कैंसिल कर दिए जाते हैं।

  • यूजर द्वारा किन माध्यमों से टिकट बनवाते समय पेमेंट दी जा सकती है?
  • टिकट बनवाने के लिए यूजर ई वॉलेट जैसे कि पे-टीएम, वोडाफ़ोन एम पैसा डेबिट/कैडिट कार्ड के अलावा ऑनलाइन बैकिंग सेवा के द्वारा पेमेंट कर सकते है।

  • टिकट कैंसिल का आवेदन करने के कितने दिन बाद यूजर के खाते में पैसे आ जाते है?
  • यहां यह बात महत्वपूर्ण है कि टिकट बनवाते समय यूजर द्वारा किस माध्यम से पेमेंट की गई थी।

  • किसी यूजर के द्वारा अपनी टिकट कैसिलेशन का आवेदन करने के बाद की क्या प्रक्रिया है?
  • किसी भी पेमेंट गेटवे के द्वारा की गई बुकिंग के कैसिलेशन का आवेदन प्राप्त होने के तुरंत बाद रेलयात्री द्वारा रिफंड संबंधी प्रक्रिया आरंभ कर दी जाती है। इसमें 2-3 कार्यदिवस लग सकते है।

  • यदि यूजर ने डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा के द्वारा टिकट बनवाते समय पेमेंट की थी तब उसे कितने समय में उसकी राशि वापस मिल सकती है?
  • यदि यूजर ने डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिग सेवा के द्वारा पेमेंट की थी तब उनकी जमा वापस आने में रिफंड संबंधी प्रक्रिया के 2-3 कार्यदिवस के अलावा 7 कार्यदिवस में उनके खाते में हस्तांतरित कर दी जाएगी।

    नोट: यहाँ ये समझना ज़रूरी है कि पेमेंट रिफंड की पूरी प्रक्रिया में (एजेंट, पेमेंट गेटवे एवं बैंकिंग) की सभी प्रक्रिया सम्मिलित है। ऐसे में प्रक्रिया पूर्ण होने में औसतन 10 कार्यदिवस लग सकते है।
  • क्या डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा के द्वारा बुक की गयी टिकट की कैंसिलेशन पेमेंट किसी भी ई वॉलेट में वापस मंगवाई जा सकती है?
  • जी नहीं, डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा के द्वारा बुक की गयी टिकट की कैंसिलेशन पेमेंट बुकिंग के समय उपयोग किये गए डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा माध्यम के अलावा सिर्फ रेलयात्री ई वॉलेट में मंगवाई जा सकती है। /p>

  • क्या यूजर को टिकट कैंसिल करने के तुरंत बाद उसकी पेमेंट वापस मिल सकती है ?
  • जी हाँ, आप रेलयात्री इंस्टेंट रिफंड सर्विस के द्वारा अपनी रिफंड पेमेंट (एन ई एफ टी) सेवा एवं रेलयात्री ई वॉलेट के द्वारा प्राप्त कर सकते है।

  • क्या यूजर अपनी रिफंड पेमेंट को ट्रैक कर उसकी स्थिति का पता लगा सकता है ?
  • जी हाँ,

    1, रेलयात्री एप्प के द्वारा
    • रेलयात्री द्वारा आपकी राशि लौटने की प्रक्रिया शुरू होने के बाद यूजर को रेलयात्री द्वारा एक ईमेल एवं एप्प पर नोटिफिकेशन भेज कर सूचित किया जाता है। ईमेल एवं नोटिफिकेशन में यूजर के ट्रांजेकशन आईडी रेफ़रन्स नंबर एवं पेमेंट गेटवे का नंबर मौजूद रहता है जिसकी सहायता से यूजर अपनी रिफंड पेमेंट की स्थति का पता लगा सकता है।
    2, वेब पेज के द्वारा-
    • दिए गए वेब लिंक https://refunds.railyatri.in की सहायता से यूज़र अपनी रिफंड पेमेंट की स्थति का पता लगा सकता है।
  • यदि कोई यूजर टिकट कैंसिल करवाने के बाद अपनी राशि का भुगतान रेलयात्री वॉलेट में प्राप्त करता है तो क्या उसे कोई अतिरिक्त लाभ दिया जाता है?
  • रेलयात्री वॉलेट में मंगवाई गई राशि पर यूजर को 20 रू अधिक रेलयात्री द्वारा दिए जाते है।

  • रेलयात्री वॉलेट में प्राप्त २० रूपये अतिरिक्त राशी का उपयोग यूजर द्वारा कहा किया जा सकता है?
  • यूजर रेलयात्री वॉलेट में प्राप्त अतिरिक्त २० रूपये का का भुगतान रेलयात्री की किसी भी सःशुल्क सेवाओं के भुगतान (फ़ूड, बस टिकट बुकिंग एवं ट्रेवल स्टोर) के लिए कर सकता है।

  • क्या रेलयात्री वॉलेट में टिकट कैसिलेशन की राशि प्राप्त करने के लिए आवेदन का कोई समय निर्धारित है?
  • जी हाँ, अपने रेलयात्री वॉलेट में कैसिलेशन टिकट की राशि प्राप्त करने के लिए यूजर को सुबह 9 बजे से रात्रि 9 बजे के बीच किसी भी कार्यदिवस में आवेदन देना होगा

  • क्या यूजर रेलयात्री वॉलेट में प्राप्त राशि को किसी अन्य बैंक खाते आदि में हस्तांतरित कर सकता है?
  • जी नहीं, रेलयात्री वॉलेट में प्राप्त राशि को किसी अन्य बैंक खाते आदि में हस्तांतरित नहीं किया जा सकता

  • क्या रेलयात्री रेलयात्री वॉलेट में प्राप्त राशि को खर्च करने के लिए कोई अधिकतम समय सीमा तय है?
  • जी नहीं, यूजर रेलयात्री वॉलेट में रखी गयी राशि का कभी भी उपयोग कर सकता है।

  • क्या कैंसिलेशन के समय यूजर को बुकिंग के दौरान मिले किसी ऑफर/डिस्काउंट आदि का लाभ मिल पाएगा?
  • जी नहीं, यदि यूजर द्वारा अपनी किसी भी प्रकार की बुकिंग को कैंसिल करता है तो बुकिंग के दौरान उसे मिले ऑफर/ डिस्काउंट का कोई लाभ नहीं मिलेगा एवं भुगतान की हुई राशि की गणना बेस प्राइज के अनुसार की जाएगी।

  • यूजर द्वारा अपनी टिकट कैंसिल करने पर कितने रूपये कैंसिलेशन चार्ज के रूप में काटे जाएँगे ?
  • टिकट कैंसिल करने पर यूजर के द्वारा भुगतान की गयी पेमेंट में से आई आर सी टी सी के नियमों के अनुसार कैंसिलेशन चार्जेस के अलावा 20 रुपए रेलयात्री सेवा द्वारा काटे जाएँगे।

  • यदि मेरी टिकट बुक नहीं हो पाती है एवं मेरे खाते से पेमेंट कट जाती है तो मुझे क्या करना होगा ?
  • तकनीकी कारणों से यदि आपकी टिकट बुक नहीं होती किन्तु पेमेंट खाते से कट जाती है तो 24 घंटे के भीतर रेलयात्री द्वारा स्वयं ही आपके खाते में पैसे वापस भेज दिए जाते है। किन्तु यदि फिर भी इससे सम्बंधित कोई जानकारी आपको नहीं मिलती तब आप रेलयात्री को care@railyatri.in पर ईमेल कर संपर्क कर सकते है।

    नोट: आपसे अनुरोध है की ऐसी परिस्थिति में कुछ समय प्रतीक्षा कर ट्रांजेशन की पुष्टि कर ले।
  • रेलयात्री से बुक की गयी टिकट्स को कैसे कैंसिल किया जा सकता है ?
  • रेलयात्री से बुक टिकट्स को इसके एप्प या वेब पेज की सहायता से कैंसिल किया जा सकता है।

    एप्प से कैंसिलेशन हेतू:
    • रेलयात्री एप्प के माई आर्डर वर्ग में जाए।
    • अपनी टिकट्स (कन्फर्म या प्रतीक्षा में) को कैंसिलेशन के लिए सेलेक्ट करें।
    • अब कैंसिल टिकट के विकल्प को दबाए।
    वेबसाइट से कैंसिलेशन हेतू:
    • रेलयात्री डॉटइन वेबसाइट के मुख पृष्ठ पर सबसे ऊपर आपको कैंसिलेशन का विकल्प दिखेगा। इसे क्लिक करने पर वहां जो पृष्ठ आएगा उसमें मांगी गयी जानकारी ( आर्डर टाइप, आर्डर आईडी एवं मोबाइल नॉ) को भरकर जमा करें। यूजर के रजिस्टर्ड मोबाइल पर कैंसिलेशन सबंधी एक (ओटीपी) वन टाइम पासवर्ड आएगा जो टिकट कैंसिलेशन की की पुष्टि करता है।
  • क्या रेलयात्री वेब पेज से बुक की गयी टिकट्स को रेलयात्री एप्प से एवं एप्प से बुक की गयी टिकट्स को रेलयात्री के वेब पेज से कैंसिल किया जा सकता है ?
  • जी हां, रेलयात्री के एप्प से बुक की गयी टिकट्स को वेबसाइट के माध्यम से एवं वेबसाइट से बुक की गयी टिकट्स को एप्प के द्वारा कैंसिल किया जा सकता है। इसका विवरण नीचे उपलब्ध है।

  • कैंसिल की गयी बस टिकट की रिफंड पेमेंट यूजर को कितने दिनों में वापस मिलती है?
  • यूजर के द्वारा अपनी टिकट्स रद्द करने के बाद रेलयात्री द्वारा तुरंत ही उसकी कैसिलेशान प्रक्रिया शुरू कर दी जाती है। पेमेंट रिफंड के लिए यहाँ ये बात महत्वपूर्ण है की टिकट बुकिंग के लिए डेबिट/क्रेडिट कार्ड या ऑनलाइन बैंकिंग के अलावा (रेलयात्री, वोडाफ़ोन एम पैसा एवं पेटीएम ई वोलेट) किस पेमेंट सेवा के द्वारा पेमेंट अदा की गयी थी।

  • यदि यूजर द्वारा अपनी टिकट्स डेबिट/क्रेडिट कार्ड या ऑनलाइन बैंकिंग सेवा द्वारा बुक की गयी थी ?
  • यदि यूजर ने टिकट्स डेबिट/क्रेडिट कार्ड ऑनलाइन बैंकिंग सेवा के द्वारा की थी तो सरकारी बैंकों द्वारा 5 दिनों एवं निजी बैंकों द्वारा 10 कार्यदिवस में पेमेंट यूजर के बैंक खाते में हस्तांतरित हो जाएगी।

  • यदि यूजर द्वारा टिकट्स रेलयात्री, वोडाफ़ोन एम पैसा एवं पेटीएम ई वॉलेट के द्वारा बुक की थी?
  • यदि यूजर ने टिकट्स रेलयात्री ई वॉलेट, वोडाफ़ोन एम पैसा एवं पेटीएम के द्वारा बुक की थी तो उसकी रिफंड पेमेंट टिकट कैंसिलेशन के 24 घंटे में या 1 कार्यदिवस के भीतर ही उसके ई वालेट में हस्तांतरित कर दी जाएगी।

  • क्या यूजर को टिकट कैंसिल करने के तुरंत बाद उसकी पेमेंट वापस मिल सकती है ?
  • जी हाँ, आप रेलयात्री इंस्टेंट रिफंड सर्विस के द्वारा अपनी रिफंड पेमेंट (एन ई एफ टी) सेवा एवं रेलयात्री ई वॉलेट के द्वारा प्राप्त कर सकते है।

    नोट: रेलयात्री आपको इंस्टेंट रिफंड सर्विस (एन ई एफ टी) के लिए इसलिए सुझाव देता है क्योंकि बैंकिंग प्रणाली में आपको आपका रिफंड न्यूनतम 5 दिनों में ही मिल पता है।
  • क्या यूजर अपनी रिफंड पेमेंट को स्वयं ट्रैक कर उसकी स्थिति का पता लगा सकता है ?
  • जी हाँ- रेलयात्री एप्प के द्वारा

    जी हाँ- रेलयात्री एप्प के द्वारा
    • रेलयात्री द्वारा आपकी राशि लौटने की प्रक्रिया शुरू होने के बाद यूजर को रेलयात्री द्वारा एक ईमेल एवं एप्प पर नोटिफिकेशन भेज कर सूचित किया जाता है। ईमेल एवं नोटिफिकेशन में यूजर के ट्रांजेकशन आईडी रेफ़रन्स नंबर एवं पेमेंट गेटवे का नंबर मौजूद रहता है जिसकी सहायता से यूजर अपनी रिफंड पेमेंट की स्थति का पता लगा सकता है।
    वेब पेज के द्वारा-
    • दिए गए वेब लिंक https://refunds.railyatri.in की सहायता से यूज़र अपनी रिफंड पेमेंट की स्थति का पता लगा सकता है।
  • क्या बस टिकट्स कैंसिल करने पर यूजर की पेमेंट में से कोई राशि काटी जाएगी ?
  • टिकट कैंसिलेशन करने पर यूजर की पेमेंट से कोई राशि काटी जाएगी या नहीं एवं यदि काटी जाएगी तो कितनी राशि प्रति टिकट के हिसाब से काटी जाएगी, ये बस ऑपरेटर की कैंसिलेशन पॉलिसी पर निर्भर करता है। बस ऑपरेटर की टिकट कैंसिलेशन पॉलिसी को समझने के लिए रेलयात्री द्वारा टिकट बुकिंग के ईमेल में साथ आये पी डी एफ फाइल को ध्यानपूर्वक पढ़े।

    नोट : बस ऑपरेटर की पॉलिसी पूर्णत उसके अधिकार क्षेत्र में है, रेलयात्री द्वारा इसमें किसी प्रकार का कोई हस्तक्षेप नहीं किया जा सकता।
  • यदि टिकट्स या बस की सेवा किसी भी कारणवश ऑपरेटर के द्वारा रद्द कर दी जाती है, तो यूजर को उसकी रिफंड पेमेंट कितने दिनों में मिलेगी ?
  • यदि बस की सेवा बस ऑपरेटर के द्वारा रद्द कर दी जाती है तो यूजर को अपनी बस सेवा के रद्द होने की जानकारी रेलयात्री को देनी होगी। रेलयात्री द्वारा बस ऑपरेटर से इस बात की पुष्टि करने के बाद यूजर को पेमेंट रिफंड की प्रक्रिया शुरू कर दी जाएगी इसमें औसतन 10 दिनों का समय “कार्यदिवस” लग सकते है।

  • यदि यात्रा के दौरान बस में आई किसी ख़राबी के कारण यूजर यात्रा नहीं कर पाता है तो क्या यूजर को उसकी टिकट का रिफंड पेमेंट मिलेगी?
  • यदि यात्रा मार्ग में बस की सेवा किसी कारणवश बाधित हो जाती है तो ऐसी अवस्था में यूजर को कितनी पेमेंट मिलेगी या नहीं मिलेगी। यह मौजूदा स्थति एवं बस ऑपरेटर की बुकिंग पॉलिसी पर निर्भर करता है।

  • क्या डेबिट/कैडिट कार्ड या ऑनलाइन बैंकिंग सेवा के द्वारा बुक की गयी टिकट की कैंसिलेशन पेमेंट रेलयात्री ई वॉलेट में मंगवाई जा सकती है?
  • जी हां, डेबिट/कैडिट कार्ड ई वॉलेट या ऑनलाइन बैंकिंग सेवा के द्वारा बुक की गयी टिकट की कैंसिलेशन पेमेंट रेलयात्री ई वॉलेट में मंगवाई जा सकती है। वहीँ अन्य प्रकार के ई वॉलेट सेवा द्वारा बुक की गयी टिकट की रिफंड पेमेंट उनके बुकिंग के समय उपयोग में लाए गए ई वॉलेट में ही हस्तांतरित की जा सकती।

  • क्या एक ही बुकिंग आर्डर पर बुक की गयी अनेक टिकटों में से एक या कुछ को आंशिक रूप से कैंसिल किया जा सकता है, इसकी क्या प्रक्रिया है?
  • जी हाँ, एक ही बुकिंग आर्डर पर बुक की गयी अनेक टिकटों में से एक या कुछ को आंशिक रूप से कैंसिल किया जा सकता है। ऐसा करने के लिए यूजर को बस बुकिंग टीम को दी गयी ईमेल आईडी care@railyatri.in पर ईमेल कर सूचित करना होगा। साथ ही इस प्रकार की कैंसिलेशन सेवा बस ऑपरेटर की पॉलिसी पर भी निर्भर करती है।

  • यदि मेरी टिकट बुक नहीं हो पाती है एवं मेरे खाते से पेमेंट कट जाती है तो मुझे क्या करना होगा ?
  • तकनीकी कारणों से यदि आपकी टिकट बुक नहीं होती किन्तु पेमेंट खाते से कट जाती है तो 24 घंटे के भीतर रेलयात्री द्वारा स्वयं ही आपके खाते में पैसे वापस भेज दिए जाते है। किन्तु यदि फिर भी इससे सम्बंधित कोई जानकारी आपको नहीं मिलती तब आप रेलयात्री को care@railyatri.in पर ईमेल कर संपर्क कर सकते है।

    नोट: आपसे अनुरोध है की ऐसी परिस्थिति में कुछ समय प्रतीक्षा कर ट्रांजेशन की पुष्टि कर ले।
  • रेलयात्री वॉलेट में प्राप्त राशि का उपयोग यूजर द्वारा कहां किया जा सकता है ?
  • यूजर रेलयात्री वॉलेट में प्राप्त भुगतान राशि रेलयात्री की किसी भी सःशुल्क सेवाओं के भुगतान (फ़ूड, बस बस टिकट बुकिंग एवं ट्रेवल स्टोर) के लिए कर सकता है।

  • क्या कैंसिलेशन के समय यूजर को बुकिंग के दौरान मिले किसी ऑफर/डिस्काउंट आदि का लाभ मिल पाएगा?
  • जी नहीं, यदि यूजर द्वारा अपनी किसी भी प्रकार की बुकिंग को कैंसिल करत है तो बुकिंग के दौरान उसे मिले ऑफर/ डिस्काउंट का कोई लाभ नहीं मिलेगा एवं भुगतान की हुई राशि की गणना बेस प्राइज के अनुसार की जाएगी।

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