Bus Ticket Booking - Terms & Conditions

RailYatri is ONLY a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers; it has tied up with different bus aggregators.

RailYatri's advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

2.1 Operations

  • The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the mentioned time on the ticket. Passengers are required to furnish the following documents at the time of boarding the bus:

    • A copy of the ticket (a print out of the ticket or the print out of the ticket e-mail)

    • Any Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card, Aadhar card or Voter ID card).

    • Failing to do so, they MAY not be allowed to board the bus.

  • Change of bus: In case the bus operator changes the type of bus due to some reason, RailYatri will refund the differential amount to the customer if the operator is willing to pay the same, upon being intimated by the customer within 24 hours of the journey.

  • Amenities: Amenities for buses, as shown on RailYatri, have been configured and provided by the bus operator. These amenities will be provided unless there are some exceptions on certain days.

  • NOTE: RailYatri provides this information in good faith to help passengers make an informed decision. The liability of the amenity not being made available, lies with the operator and not with RailYatri.

  • Luggage: Bus Operator may charge extra money for luggage.

  • Change in Booking Details: After a ticket is generated, no amendments can be made by RailYatri i.e Mobile number, Boarding point or email address can't be changed. We advise the customer to reach out to the respective Operator directly.

2.2 Communication Policy

By accepting the terms and conditions the customer accepts that

  • RailYatri may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer.

  • The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in "Off" mode then the customer may not get / get after delay any alerts sent during such period.

  • RailYatri will make best efforts to provide the service and it shall be deemed that the customer has received the information sent from RailYatri as an alert on the mobile phone number provided during the course of ticket booking and RailYatri shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert.

  • The customer cannot hold RailYatri liable for non-availability of the service in any manner whatsoever.

  • The customer acknowledges that the SMS service provided by RailYatri is an additional service provided for the customer’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, RailYatri shall be immediately informed about the same by the customer, and RailYatri will make best possible efforts to rectify the error as early as possible.

  • The customer shall not hold RailYatri liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.

  • The customer acknowledges that the clarity, readability, accuracy, and promptness of providing service depend on many factors including the infrastructure, connectivity of the service provider. RailYatri shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.

  • The customer agrees to indemnify and hold harmless RailYatri and the SMS service provider its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which RailYatri and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of:

    (i) misuse, improper or fraudulent information provided by the customer

    (ii) the customer providing an incorrect number or providing a number that belongs to that of an unrelated third party, and/or

    (iii) the customer receiving any message relating to the reservation number, travel itinerary information, booking confirmation, modification to a ticket, cancellation of the ticket, change in bus schedule, delay, and/or rescheduling from RailYatri and/or the SMS service provider.

  • By accepting the terms and conditions the customer acknowledges and agrees that RailYatri may the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.

  • Grievances and claims related to the bus journey should be reported to RailYatri support team within 10 days of your travel date.

2.3 Cashback and Discount

  • Discount will be calculated right away at checkout whereas, Cashback for all the offers would be given in the form of credit in customer’s RY Wallet
  • Discount and Cashbacks are not applicable to a full transaction by RY Wallet. However, for partial RY Wallet transaction, discount and cashback will be calculated only on the additional amount.
  • Cashback will be credited to your RY wallet within 24 hours post journey date.
  • In case of cancellation of said transaction, cashback given on that transaction will be deducted back from user's RY wallet. Any disputes will be resolved under the jurisdiction of Delhi courts.

2.4 Cancellation Policy

RailYatri will process the ticket cancellation request from the user as per the cancellation/refund policy of the bus operator. The cancellation fee will differ for each bus operator. Please refer to the bus operator's cancellation policy at the time of booking & mentioned in the e-ticket.

  • Cancellation policy is subject to change at the Operator’s end.
  • In case one needs the refund to be credited back to his/her bank account, please send your transaction details to care@railyatri.in or call at 8010500300.
  • In case, a booking confirmation e-mail and SMS gets delayed or fails because of technical reasons or a result of incorrect e-mail ID / phone number provided by the user, a ticket will be considered 'booked' as long as the ticket shows up on the “Order History” page of RailYatri.in Android app.
  • Partial cancellation of the bus ticket is not allowed.
  • If the bus is cancelled and the operator has informed you about the same, request you to please inform Railyatri within 72 hours from the pickup time to ensure faster refunds. 

How does the customer cancel a ticket?

  • Mobile App users can cancel using the app under 'My Orders'.
  • Website users can cancel bus tickets from https://www.railyatri.in/cancellation-order.
  • Cancellation request on call or via email is not accepted.

2.5 Refund Policy

  • Customer will be entitled to a 100% refund of ticket fare if the cancellation of the journey has been done by the bus operator.
  • On Cancellations from the customer side, the customer will be entitled to refund as per the cancellation policy of individual Bus Operator.
  • In the event of dishonour of ticket by the bus operator, a full refund of the ticket fare would be processed within 7 business days after confirming with Bus Operator/Booking Partner.
  • In any of the above 2 cases, RailYatri initiates the refund (if applicable) after getting confirmation from the Booking partner.
  • The convenience charge is non-refundable.
  • In no circumstances, RailYatri is liable to process the refund without Booking Partner's agreement or consent.


RailYatri's responsibilities include: Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators, providing refund and support in the event of cancellation and providing customer support and information in case of any delays / inconvenience.

RailYatri's responsibilities do NOT include: The bus operator's bus not departing/reaching on time, the bus operator's employees being rude, the bus operator's bus seats and other amenities not being up to the customer's expectation, the bus operator cancelling the trip due to unavoidable reasons, the baggage of the customer getting lost/stolen/damaged, the bus operator changing a customer’s seat at the last minute to accommodate a lady/child, the customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveller on that particular bus), the bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus’s changed departure point.