Hotel – Terms & Conditions

RailYatri is ONLY a Hotel Room Booking agent. It does not operate Hotel of its own. In order to provide comprehensive choice of Hotels and prices to customers, it has tied up with Hotel aggregators.

RailYatri's advice to guests is to choose Hotels they are aware of and whose service they are comfortable with.

7.1 Operations

Guests are required to furnish the following at the time of check-in:

  • A copy of the booking voucher.
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card).

Failing to do so, they MAY not be allowed to check-in at the hotel.

Change of Room Type:

  • In case, the hotelier changes the type of room due to some reason, RailYatri may refund the differential amount to the guest upon being intimated by the guest during 24 hours of stay.


  • Amenities for any hotel as shown on have been configured and provided by the Hotelier. These amenities will be provided unless there are some exceptions on certain days.
  • NOTE:RailYatri provides this information in good faith to help guests to make an informed decision. The liability of the amenity not being made available lies with the Hotelier and not with RailYatri.

7.2 Communication Policy

By accepting the terms and conditions the customer accepts that:

  • RailYatri may send alerts to mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer.
  • The customer acknowledges that the alerts will be received only if the mobile phone is in ‘On’ mode to receive the SMS. If the mobile phone is in "Off" mode then the customer may not get / get after delay any alerts sent during such period.
  • RailYatri will make best efforts to provide the service and it shall be deemed that the customer has received the information sent from RailYatri as an alert on the mobile phone number provided during the course of Hotel room booking and RailYatri shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert.
  • The customer cannot hold RailYatri liable for non-availability of the service in any manner whatsoever.
  • The customer acknowledges that the SMS service provided by RailYatri is an additional service provided for the guest’s convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, RailYatri shall be immediately informed about the same by the customer and RailYatri will make best possible efforts to rectify the error as early as possible.
  • The customer shall not hold RailYatri liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.
  • The customer acknowledges that the clarity, readability, accuracy, and promptness of providing service may depend on many factors including the infrastructure, connectivity of the service provider. RailYatri shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  • The customer agrees to indemnify and holds RailYatri and its official SMS service provider harmless from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which RailYatri and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of:
    • Misuse, improper or fraudulent information provided by the guest.
    • The guest providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or
    • The guest receiving any message related to the reservation number, travel itinerary information, booking confirmation, modification to a booking, cancellation of booking from RailYatri and/or the SMS service provider.
  • By accepting the terms and conditions the guest acknowledges and agrees that RailYatri may use the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the guest, for the purpose of collecting feedback from the guest regarding their stay, the hotel facilities and/or services of the Hotelier.
  • Grievances and claims related to the stays should be reported to RailYatri support team 10 days of your stay at the hotel.

7.2 Cashback & Discounts

Discount will be calculated right away at checkout whereas, Cashback for all the offers would be given in the form of credit in customer’s RY Wallet Discount and Cashbacks may not be applicable on full transaction by RY Wallet. However, for partial RY Wallet transaction, discount and cashback will be calculated only on the additional amount. Cashback will be credited to your RY wallet within 24 hours post stay at the hotel. In case of cancellation of said transaction, cashback given on that transaction will be deducted back from user's RY wallet. Any disputes will be resolved under the jurisdiction of Delhi courts.

7.4 Cancellation Policy

RailYatri will process the hotel booking cancellation request from user as per the cancellation/refund policy of the Hotelier. The cancellation fee will differ from one Hotel to another. Please refer to the Hotelier's cancellation policy at the time of booking & mentioned in the e-ticket.

  • Cancellation policy is subject to change at the Hotel’s end.
  • In case, one needs the refund to be credited back to his/her bank account, please send your transaction details to or call at 8010500300.
  • In case, a booking confirmation e-mail and SMS gets delayed or fails because of technical reasons or a result of incorrect e-mail ID / phone number provided by the user etc., hotel room will be considered 'booked' as long as the details shows up on the Order History page of

How does the customer cancel a Booking?

  • Mobile App users can cancel using the app under 'My Orders'.
  • Website users can cancel Hotel booking from

7.5 Refund Policy

  • Customer will be entitled to a 100% refund of the booking fare if the cancellation of the stay is done by the Hotelier.
  • On Cancellations from customer side, customer will be entitled for refund as per the cancellation policy of individual Hotelier.
  • In the event of dishonor of a Booking voucher by the Hotelier, a full refund of the booking fare would be processed within 7 business days.
  • In any of the above 2 cases, RailYatri initiates the refund (if applicable) within 30 minutes of the cancellation request.

How does the customer cancel a Booking?

  • Mobile App users can cancel using the app under 'My Orders'.
  • Website users can cancel Hotel booking from


RailYatri's responsibilities include: Issuing a valid Booking voucher for its network of Hotels, providing refund and support in the event of cancellation and providing customer support & information in case of any changes or inconvenience.

RailYatri's responsibilities do NOT include: Hotels service not being up to the customer's expectation, baggage of the guest getting lost/stolen/damaged and the Hotelier changing guest’s room at the last minute.