Train Tickets Cancellation Policy

  1. Customers can logon to railyatri Website for Cancelling their e-Tickets or Filling TDR. Cancellation can be done online and the refund will be credited back to customer’s Card/Bank account used at the time of booking.
  2. Train Chart is usually prepared 4 hours before departure of train. For train starting morning (up to 12 noon), the chart preparation is usually done on the previous night.
  3. Fully waitlisted tickets will be auto-cancelled by Railways after Chart Preparation and the refund shall be automatically credited to customer’s card/back account used at the time of booking.
  4. Agent Service Fee and Payment Gateway Charges charged by railyatri are non-refundable.
  5. Cancellations and Refund will be based on Indian Rail Refund and TDR filing rules. These rules are subjected to change by Indian Railways. railyatri, though makes an effort to keep latest railways terms and conditions and Refund Rules visible on our platform but cannot be held accountable in case of any changes.

1) Cancellation Charges for Confirmed Tickets

The cancellation charges for confirmed ticket are based on the time of cancellation and the status of your ticket. Detailed explanations are given below: -

  1. If confirmed e-ticket is cancelled more than 48 hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charges shall be deducted at the flat rate:

Class of your Ticket

Cancellation Charges per Passenger

AC First / Executive Class

Rs.240 plus GST

First Class / AC 2 Tier

Rs.200 plus GST

AC Chair Car / AC 3 Tier /AC 3 Economy

Rs.180 plus GST

Sleeper Class

Rs.120

Second Class

Rs.60


 

b) If confirmed e-ticket is cancelled between 48 hours and up to 12 hrs of before scheduled departure of the train.

25% of the fare subject to the minimum flat rate mentioned in the above clause 1 (a) plus GST applicable for all AC Classes


 

c) If confirmed e-Ticket is cancelled between 12 hours and up to 4 hours of scheduled departure of the train or up to chart preparation which is earlier.

50% of the fare subject to the minimum flat rate mentioned in the above clause.

 

Note: Chart preparation time is the time for the chart preparation from the Train Originating Station or from the Previous Chart Preparation station.

  1. No refund of fare shall be admissible on the e-tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online upto 4 hours before the scheduled departure of the train.
  1. No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto 30 minutes before the scheduled departure of the train.

2) Cancellation Charges for RAC or Waitlisted Tickets

  1. If RAC or Wait-listed e-ticket is cancelled upto 30 mins of scheduled departure of train, the refund shall be made after deducting clerkage charges of Rs.60 (plus GST for AC class).

Clerkage Charges on cancellation of RAC and Waitlisted General/Tatkal Tickets

Rs.60 (plus GST in case of AC Class)

 

  1. No refund shall be granted on RAC ticket or Wait-listed e-ticket after 30 mins before the scheduled departure of the train.
  2. If Confirmed reservation has been provided to RAC or Wait-listed ticket holder at the time of Chart Preparation, such ticket shall be treated as a Reserved Ticket and cancellation charges shall be payable in accordance of Confirmed Tickets (Clause 1).

3) Cancellation Charges for Partially Confirmed Tickets

  1. In case of e-ticket of more than 1 passenger, if some passengers have Confirmed Reservation and others are on RAC or Waiting-list, full refund of fare less clerkage charges of Rs.60 (plus GST) shall be admissible for Confirmed passengers also subject to the condition that the e-ticket is cancelled online or TDR is filed for all the passengers upto 30 mins before the scheduled departure of the train.
  2. In case of e-ticket of more than 1 passenger, if some passengers have confirmed reservation and others are on RAC or Waiting-list, and RAC or Wait-listed passengers are not travelling, a Certificate is required to be obtained from Ticket Checking staff in the train. Passenger is required to file a TDR for those not travelled passenger upto 72 hours of actual arrival of train at passenger’s destination.

Original Certificate is required to be sent through post to “Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi -110055.”

4) Fully Wait-listed Ticket (after chart preparation)

In case of e-tickets where all passengers are wait-listed even after chart preparation, auto-refund shall be processed into customers bank/card account after deducting Clerkage charges i.e. Rs.60 (plus GST in AC classes).

5) Refund in case of Train Cancellation

In case of cancellation of train, full refund of fare shall be directly credited to customer’s card/bank account used at the time of booking on railyatri.

6) Train running more than 3 hours late

  1. No Cancellation Charges or Clerkage shall be levied and full fare shall be refunded to all passengers holding Confirmed, RAC and Wait-listed tickets, if the journey is not undertaken due to late running of the train by more than 3 hours of the scheduled departure of the train from the station commencing journey subject to the condition that - TDR is filed online before the actual departure of the train for availing full refund.
  2. In case the ticket is cancelled or TDR is filed online after the actual departure of train. No refund of fare shall be admissible.

7) Refund if Railway administration is unable to provide accommodation

  1. Where a railway administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charge shall be levied and full refund of fare shall be granted to them if such tickets are surrendered for refund within 3 hours from the actual departure of the train.
  2. Provided that when the train is cancelled due to unforeseen circumstances such as accident, breach or flood, the ticket is surrendered within 3 days excluding the scheduled day of departure of the train.

8) Refund on Partially Used e-Tickets

  1. If passenger terminates the journey en-route, a Certificate shall be issued by Ticket Checking Staff or Station Master. The original Certificate has to be sent through post to

"Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055."

  1. File TDR online upto 72 hours after the scheduled departure of the train.

9) Refund in case of AC Failure

For AC Classes, if AC is not provided for part of journey then refund of fare shall be processed for that Part of journey basis below conditions:

  1. If Ticket is for AC First Class then fare difference between AC First Class and First Class fare
  2. If Ticket is for 2AC or 3AC Class then fare difference between 2AC or 3AC and Sleeper Class Fare.
  3. If Ticket is for AC Chair Car then fare difference between AC Chair Car and Second Class.
  4. If Ticket is for Executive Class then fare difference between Executive Class and First Class Fare.

In such cases, online TDR should be filed 24 hours of actual arrival of train at passenger’s destination station and the original Certificate (GC/EFT) issued by TTE at the time of journey should be send through post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.

Refund will be processed through TDR only after receiving the Original Certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls.  After  receipt  of  the  refund  amount  from  the  said  Railway,  refund amount will be credited back to passenger’s account used at the time of booking.

10) Refund if Passenger made to travel in Lower Class

  1. If the ticket holder of higher class is made to travel in lower class, refund of fare difference between booked class and travelled class will be provided.
  2. Passenger is required to get the Certificate from Ticket Checking Staff (TTE).
  3. File TDR online within 2 Days of date of issue of certificate.
  4. Send Original Certificate though post to Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055.
  5. Refund will be processed through TDR only after receiving the Original Certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After  receipt  of  the  refund  amount  from  the  said  Railway,  refund amount will be credited back to passenger’s account used at the time of booking.

11) Tatkal Tickets

  1. Tatkal tickets are non-refundable. No refund shall be processed in case of Confirmed Tatkal tickets.
  2. Refund in case of RAC and Waitlisted Tatkal Tickets will be as par Clause 2 - Cancellation Charges for RAC or Waitlisted Tickets.
  3. In case of Tatkal ticket issued for travel for more than one passenger, some passengers have confirmed reservation and others are on waiting list, full refund of fare, less clerkage shall be admissible for confirmed passengers also subject to the condition that entire Tatkal ticket is cancelled upto 30 mins minutes before the scheduled departure of train.
  4. If Confirmed Reservation has been provided to RAC or Waitlisted ticket holder at any time upto final  preparation  of  charts,  such  ticket  shall  be  treated  as  confirmed/partially  confirmed  and Cancellation charges shall be payable as applicable to confirmed/partially confirmed tickets.

12) Tickets Booked in Premium Special Trains

  1. Cancellation of both Confirmed and RAC Ticket is not allowed in case the ticket is booked in Premium Special Train.
  2. However if the train is cancelled, full refund will be processed into customer’s account.

13) Cancellation of E-Ticket

  1. E-Ticket can be cancelled online till preparation of charts and refund will be granted by PRS system as per extant Railway Refund Rules.
  2. After preparation of charts, the user will have to file online TDR for claiming refund. The refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After receipt of the refund amount from Railway, it shall be credited in customer’s account used at the time of booking.
  3. No refund shall be granted on partially Confirmed E-Ticket against which none of the passengers has travelled, if TDR is filed after 30 minutes before the scheduled departure of the train.
  4. No refund shall be granted on Partial RAC/Waitlisted Ticket against which none of the passengers have travelled, if TDR is filed after 30 minutes before the scheduled departure of the train
  5. No refund will be granted in case of train running more than 3 hours late and TDR is filled with this reason after actual departure of the train.
  6. In case of party e-ticket or family e-ticket issued for travel of more than 1 passenger, some passengers have confirmed reservation and others are on RAC or waiting list, then in case of passengers on RAC or waiting list not travelling, a certificate shall be obtained from the   ticket  checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the online TDR shall be filed upto 72 hours of actual arrival of the train at passengers' destination and the original certificate issued by ticket  checking staff shall be sent through post to  "Group General Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi - 110055."
  7. The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to customer’s card/bank account used at the time of booking.
  8. Customer can Cancel their train ticket on railyatri between 12:20 AM to 11:45 PM only.
  9. If customer is not able to cancel through web interface before Chart Preparation, customers are requested to send an email to railservice (at) railyatri.com.

14) TDR Refund eligibility as per Railway Refund Rules

Please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC or railyatri.

Sr. No.

TDR Filing Reason

Refund Eligibility  as per  Railway  Refund Rules

1

Train Cancelled

No Need to File TDR. Refund will be processed automatically in customer's account.

2

Train Late more than 3 Hours and Passenger not travelled.

TDR shall be filed before the actual departure of the train for availing full refund.

3

Difference of fare in case proper coach not attached and passenger has to travel in Lower Class

TDR shall be filed within two days of the date of issue of the certificate(excluding the day of issue of he certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

4

AC Failure

TDR shall be filed within 24 hrs of actual arrival of the train at passenger’s destination and the Original Certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

5

Excess fare Charged BY TTE

TDR shall be filed upto 72 hrs of actual arrival of the train at passenger’s destination and the Original Certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

6

Party Partially Travelled.

TDR shall be filed upto 72 hrs of actual arrival of the train at passenger’s destination and the Original Certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

7

Passenger Not Travelled.

No refund of fare shall be admissible on the ticket having confirmed reservation   in case ticket is not cancelled or TDR not filed online upto 4 hours before the scheduled departure of the train. 
No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto 30 minutes before the scheduled departure of the train.

8

Train  Diverted And Passenger Not Travelled

TDR shall be filed upto 72 hrs of schedule departure of the train at passenger’s Boarding station.

9

Train Diverted And Train Not Touching Boarding Station.

TDR shall be filed upto 72 hrs of schedule departure of the train at passenger’s Boarding station.

10

Train Diverted And Train Not Touching Destination Station.

TDR shall be filed upto 72 hrs of schedule departure of the train at passenger’s Boarding station.

11

Passenger Not Travelled Due To Ticket In RAC After Chart Preparation.

No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR is not filed online upto 30 mins before the scheduled departure of the train.

12

Train Terminated Short Of Destination.

TDR  shall  be  filed  upto  72 hrs of schedule   arrival   of   the   train   at   passenger’s destination  and  the  original  certificate  (GC/EFT)  issued  by  the  ticket  checking  staff  is  to  be  sent  through post to IRCTC.

13

Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel.

TDR shall be filed upto 72 hrs hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket 
Travel checking staff is to be sent through post to IRCTC.

14

Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.

No refund shall be granted on Reserved/RAC/waitlisted ticket if TDR filed and all Passengers did not travel after 30 mins before scheduled departure of the train.

15

Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location.

No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto 4 hours before the scheduled departure of the train. 
No refund of fare shall be admissible on RAC e-tickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.

16

Change In Reservation Status from Confirmed To Waitlisted/Part Waitlisted/RAC After Chart Preparation.

No refund shall be granted on RAC ticket or waitlisted ticket after 30 mins before the scheduled departure of the train.