Train Ticket Cancellation Policy (T&C) 👇
Customers can cancel e-tickets or file a TDR through the RailYatri platform. Refunds are processed to the original payment source.
Chart Preparation
Train charts are prepared 8 hours before departure (revised from 4 hours).
• For trains departing between 05:00 hrs and 14:00 hrs, the first chart is prepared by 21:00 hrs on the previous day.
• The final chart is prepared 30 minutes before departure.
• Vacant berths remain available for booking until final chart preparation.
Fully waitlisted tickets are automatically cancelled by the Railways after chart preparation, and refunds are credited to the original payment source.
Non-Refundable Charges
The following charges are non-refundable:
• Agent service fee
• Payment gateway charges (charged by RailYatri)
• IRCTC service charges
• Free Cancellation service charges (if opted)
All cancellations and refunds are governed by Indian Railways rules, which are subject to change. RailYatri strives to reflect the latest updates but is not liable for unannounced changes.
Free Cancellation Guidelines
1. Coverage Window
• Free Cancellation is valid only up to 8 hours before train departure.
• If the train chart is prepared earlier, the benefit will end at chart preparation time (whichever is earlier).
• Cancellations within 8 hours of departure are NOT eligible for FCOS.
2. Refund Eligibility
• If you cancel your ticket within the eligible window, you will receive a 100% refund of the base fare under FCOS.
• No FCOS refund will be provided if cancellation is done after the cutoff time.
3. FCOS Charges (Class-wise Fare Slabs)
Group A — 2S, SL, 3E
• Fare < ₹100 → ₹39 (Flat)
• Fare < ₹100 → ₹39 (Flat)
• Fare < ₹100 → ₹39 (Flat)
Group B — CC, 3A
• Fare < ₹500 → 21% (Min ₹49)
• Fare ₹500 – ₹2000 → 17% (Min ₹99)
• Fare > ₹2000 → 18%
Group C — 2A, EC, 1A, EA, EV, FC
• Fare < ₹2000 → 19%
• Fare > ₹2000 → 20%
4. Applicability
• FCOS is applicable only on eligible train bookings.
• Charges are calculated as per class and fare slab at the time of booking.
5. Important Note
• As per railway policy, no refund is applicable within 8 hours of departure, hence FCOS benefit is also not applicable during this period.
• Free Cancellation premium is non-refundable under all circumstances.
Cancellation Rules (Without Free Cancellation)
1. Confirmed Tickets
a. More than 72 hours before departure:
Class Cancellation Charges per Passenger
AC First / Executive Class ₹240 + GST
First Class / AC 2 Tier ₹200 + GST
AC Chair Car / AC 3 Tier / AC 3 Economy ₹180 + GST
Sleeper Class ₹120
Second Class ₹60
b. Between 72 hours and 24 hours before departure:
• 25% of fare will be deducted
• Subject to minimum charges mentioned above
• GST applicable for AC classes
c. Between 24 hours and up to 8 hours before departure (or chart preparation, whichever is earlier):
• 50% of fare will be deducted
• Subject to minimum charges mentioned above
Important Notes:
• Chart preparation time is based on the originating station or previous charting station.
• No refund is allowed if:
⊙ A confirmed ticket is not cancelled or TDR is not filed up to 8 hours before departure
2. RAC / Waitlisted Tickets
• If cancelled up to 30 minutes before departure:
⊙ Refund is issued after deducting ₹60 clerkage charges (+ GST for AC classes)
• No refund is allowed if:
⊙ Cancellation is done within 30 minutes of departure
• If RAC/WL ticket gets confirmed during chart preparation:
⊙ It will be treated as a confirmed ticket, and cancellation rules for confirmed tickets will apply
Clerkage Charges
• ₹60 per passenger
• GST applicable for AC classes
TDR Terms Of Uses 👇
1: TDR Overview
• RailYatri TDR Process: Rules & Refund Scenarios
• Compliance with Railway Guidelines & Automation
2: TDR Eligibility & Key Categories
• TDR Types & General Rules
⊙ ✅ Applicable Tickets: CNF/Partial CNF PNRs only.
⊙ ⚠️ Critical Rule: TDR acceptance only after chart preparation.
⊙ 🕒 Refund Timeline: Up to 90 days.
3: Automatic Full Refund Scenarios
• No Action Needed: Auto-Refund Cases
• Cases
1. Train Cancelled
◼ Full refund to original payment account.
◼ 🚫 No TDR filing required.
4: TDR with Full Refund
• Full Refund with TDR Filing
• Cases:
1. Train Late >3 Hours (Not Travelled)
◼ File TDR before actual departure.
2. Train Diverted (Not Touching Boarding/Destination)
◼ File TDR within 72hrs of scheduled departure.
3. Train Terminated Short of Destination
◼ File TDR within 72hrs of scheduled arrival.
5: Partial Refund & Documentation
• Refund with Certificate Submissio
• Cases:
1. AC Failure
◼ File TDR within 20hrs of arrival + post original certificate (GC/EFT).
2. Difference in Fare (Coach Not Attached)
◼ File TDR within 48hrs of arrival + post GC/EFT.
3. Excess Fare Charged by TTE
◼ File TDR within 72hrs of arrival + post GC/EFT.
• Note: Certificates must be mailed to IRCTC.
6: Conditional Refunds
• Partial/No Travel Refunds
• Cases:
1. Party Partially Travelled
◼ File TDR within 72hrs of arrival.
2. Passenger Not Travelled (Confirmed/RAC)
◼ File TDR before 8hrs (CNF) / 30mins (RAC) before departure.
3. Status Change to Waitlisted/RAC Post-Chart
◼ No refund if TDR filed <30mins before departure.
7: Special Scenarios
• Complex Refund Cases
• Cases:
1. Lower Class Travel
◼ File TDR within 48hrs of arrival + post GC/EFT.
2. Chart Prepared Early (No Cancellation)
◼ File TDR before 8hrs (CNF) / 30mins (RAC) before departure.
3. Party Partially Confirmed
◼ Refund only if TDR filed 72hrs post arrival (with GC/EFT).
